Terms of service

November 3, 2026

By purchasing from or using the Fairlead Outdoor website, you agree to these Terms of Service. We may update these terms from time to time. Changes take effect when posted, with an updated date above.

Order Acceptance

Fairlead Outdoor reserves the right to refuse or cancel orders at any time due to product availability, pricing errors, suspicion of fraudulent transactions, or other valid reasons.

Order Cancellations

In-stock items can be canceled at any time before shipping. Once shipped, cancellation is not possible, and returns must follow our Refund policy. Custom orders are final once production begins.

Returns, Exchanges and Refunds

Every order comes with a 45-day home trial, starting the day your order is delivered. Return conditions, return pickup fees and refund timing are set out in our Refund policy. Custom-made items cannot be returned or exchanged unless defective or damaged on delivery.

Product Warranty

Furniture frames carry a 5-year structural warranty covering structural integrity and craftsmanship under normal residential use. The warranty does not cover normal wear and tear, fading, environmental weathering, acts of nature (storms, hurricanes), misuse, improper care, or commercial use. Claims must be submitted in writing to hello@fairleadoutdoor.com within the warranty period. Fairlead Outdoor reserves the right to repair, replace, or refund the original purchase price at our sole discretion. Full terms are on our Warranty page.

Hurricane & Severe Weather Policy

Fairlead Outdoor furniture is designed to withstand coastal climates but cannot be guaranteed against damage from severe weather events, including hurricanes, named tropical storms, floods, or other natural disasters classified as extreme weather events. Customers are responsible for securing or relocating furniture indoors in anticipation of severe weather conditions. Damage resulting from hurricanes, named tropical storms, floods, or similar extreme weather events is explicitly excluded from our warranty and liability. Any claims arising from such severe weather events should be addressed directly through the customer’s homeowner’s insurance policy.

Limitations of Liability

To the maximum extent permitted by law, Fairlead Outdoor shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your purchase, use, or inability to use our products. Our total liability shall not exceed the purchase price of the relevant product.

Indemnification

You agree to indemnify, defend, and hold harmless Fairlead Outdoor, its affiliates, officers, employees, and suppliers from any claims, damages, losses, liabilities, or costs (including reasonable attorneys’ fees) arising from your misuse of products, violation of these terms, or infringement of intellectual property rights.

Shipping and Delivery

Delivery method and fees depend on the items in your order and the delivery address, and are shown at checkout. By purchasing, you agree to our Shipping policy. Fairlead Outdoor is not responsible for delivery delays or additional costs arising from inaccurate information provided at checkout, building or community delivery requirements, access restrictions, missed delivery appointments, or customer non-compliance.

Storage Policy

We offer complimentary storage for 14 calendar days from the date your order is available for delivery. After 14 days, storage fees of $25 per day apply. Orders not scheduled for delivery after 30 days without customer communication may be returned to inventory, and applicable storage fees will be deducted from your refund.

Text Messages

If you agree to receive text messages from Fairlead Outdoor, we will text you about your order, delivery scheduling, return pickups and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also reach us at hello@fairleadoutdoor.com or (305) 306-1058. Carriers are not liable for delayed or undelivered messages. How we handle your mobile number is described in our Privacy policy.

Governing Law and Dispute Resolution

These terms shall be governed by Florida law without regard to conflict of law principles. Any disputes arising from these terms or your relationship with Fairlead Outdoor shall be resolved exclusively in the state or federal courts located in Broward County, Florida. Both parties waive any objections to venue or personal jurisdiction in these courts.

Severability

If any provision of these Terms of Service is found invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and remaining terms shall remain in full force and effect.

Entire Agreement

These terms, together with the policies referenced above, represent the complete agreement between you and Fairlead Outdoor and supersede all prior agreements, communications, and proposals.