From our customers
Common questions
Delivery, materials, and returns. If your question isn't here, we'll answer it directly.
Can I return or exchange my order?
Yes. Every order comes with a 45-day home trial. If a piece isn’t right for your space, return it in like-new condition within 45 days of delivery. Return pickup is free in Miami-Dade, Broward, Palm Beach and the Florida Keys. Elsewhere it costs the same as delivery to your address. Rugs and covers return free with a prepaid label. Original delivery fees aren’t refunded. If anything arrives damaged or defective, we repair or replace it.
How long does delivery take?
In-stock orders arrive in 5 to 7 business days in Miami-Dade, Broward, Palm Beach and the Florida Keys, 1 to 2 weeks elsewhere in Florida, and 4 to 8 weeks in the rest of the continental US.
How much is delivery?
Delivery is free in Miami-Dade, Broward, Palm Beach and the Florida Keys. Elsewhere in Florida, White Glove is $399 and Threshold is $149. In the Panhandle and the rest of the continental US, White Glove is $999 and Threshold is $299. Rugs and covers ship free everywhere. You pay one delivery fee per order.
What are the cushions made of?
Sunbrella solution-dyed acrylic over open-cell quick-dry foam. Water drains through the foam, so cushions air-dry after rain. The covers come off for washing.
Do you sell furniture covers?
Yes. We offer tailored covers for several of our pieces. They are UV-resistant and help extend the life of your furniture and cushions. Covers should only be used on dry furniture.