Common questions
Delivery, materials, and returns. If your question isn't here, we'll answer it directly.
Do you offer White Glove delivery?
Yes. Larger furniture is delivered at a scheduled time, carried in, placed where you want it and assembled, and we take the packaging away. Folding pieces and bistro sets come by Threshold delivery, and small items ship by Parcel.
Can I return or exchange my order?
Yes. Every order comes with a 45-day home trial. If a piece isn’t right for your space, return it in like-new condition within 45 days of delivery. Return pickup is free in Miami-Dade, Broward, Palm Beach and the Florida Keys. Elsewhere it costs the same as delivery to your address. Rugs and covers return free with a prepaid label. Original delivery fees aren’t refunded. If anything arrives damaged or defective, we repair or replace it.
What are the cushions made of?
Sunbrella solution-dyed acrylic over open-cell quick-dry foam. Water drains through the foam, so cushions air-dry after rain. The covers come off for washing.
Is your teak sustainably sourced?
Yes. Our teak is plantation-grown in Central Java and exported under Indonesia’s timber legality certification (SVLK).
Will the teak turn gray?
Left untreated, it weathers to silver-gray. A yearly coat of teak protector keeps the original color. Either is fine for the wood.
15% off furniture, rugs, parasols and covers, and 20% off bistro sets, through November 30, 11:59 pm ET. Prices shown include the discount. No code needed.