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Common questions
Delivery, materials, and returns. If your question isn't here, we'll answer it directly.
Can I see your furniture in person?
We do not operate a traditional showroom. Our direct-to-customer model allows us to focus on quality and keep pricing fair without the overhead of retail space. Every purchase includes a 45‑day home trial so you can experience the furniture in your own space.
Can I return or exchange my order?
Yes. Every order comes with a 45-day home trial. If a piece isn’t right for your space, return it in like-new condition within 45 days of delivery. Return pickup is free in Miami-Dade, Broward, Palm Beach and the Florida Keys. Elsewhere it costs the same as delivery to your address. Rugs and covers return free with a prepaid label. Original delivery fees aren’t refunded. If anything arrives damaged or defective, we repair or replace it.
Do you work with commercial or hospitality projects?
Yes. We work with select developers, hospitality groups, and design professionals. Trade pricing, customization options, and logistical support are available for larger projects. Please contact us to discuss your needs.
How much is delivery?
Delivery is free in Miami-Dade, Broward, Palm Beach and the Florida Keys. Elsewhere in Florida, White Glove is $399 and Threshold is $149. In the Panhandle and the rest of the continental US, White Glove is $999 and Threshold is $299. Rugs and covers ship free everywhere. You pay one delivery fee per order.